Privacy Policy

1. Introduction

Welcome to GyanRank ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our institute management and exam platform.

By using GyanRank, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Institute Information: Institute name, email, phone number, address, logo, banner images, and profile details
• Teacher Information: Name, email, phone number, and institute affiliation
• Student Information: Name, email, phone number, roll number, and enrollment details
• Admin Information: Name, email, and login credentials

2.2 Academic Information

• Exam data (questions, answers, and results)
• Study materials and notes
• Gallery images
• Enrollment requests and status
• Subscription and payment information

2.3 Automatically Collected Information

• IP addresses
• Browser type and version
• Device information
• Activity logs and timestamps
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our platform services
• To manage user accounts and authentication
• To facilitate institute-student enrollment processes
• To conduct online examinations and generate results
• To process subscription payments
• To send administrative information and notifications
• To respond to inquiries and support requests
• To improve our platform and user experience
• To monitor and analyze usage patterns
• To detect and prevent fraud and security issues
• To comply with legal obligations

4. Information Sharing and Disclosure

4.1 Within the Platform

• Institute information is visible to students browsing the platform
• Student enrollment requests are visible to institutes
• Exam results are visible to enrolled students
• Teacher information is displayed on institute profiles

4.2 Third-Party Service Providers

We may share information with:

• Payment processors (PhonePe) for subscription payments
• Hosting providers for data storage and platform operations
• Analytics services to improve our platform

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement industry-standard security measures to protect your information:

• Password hashing using bcrypt algorithm
• CSRF protection on all forms
• SQL injection prevention using PDO prepared statements
• XSS protection through input sanitization
• Secure session management with automatic timeout
• File upload validation and restrictions
• Regular security audits and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active accounts: Data retained while account is active
• Inactive accounts: Data retained for 3 years after last activity
• Exam records: Retained for 5 years for academic purposes
• Payment records: Retained for 7 years for tax and legal compliance
• Activity logs: Retained for 1 year for security purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Objection: Object to processing of your information
• Data Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at rahul@wp-fixhub.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain user sessions and authentication
• Remember user preferences
• Analyze platform usage and performance

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

9. Children's Privacy

Our platform is designed for educational institutions and students of all ages. We do not knowingly collect personal information from children under 13 without parental consent. Students under 13 should register through their educational institution.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: