GyanRank ("we", "us", or "our") operates the GyanRank website at https://gyanrank.com and the related mobile app, along with institute dashboards and payment workflows (collectively, the "Service"). This Privacy Policy applies to both the website and the app, and explains how we collect, use, disclose, store, and protect information when you use either one.

By accessing or using the Service on the app or the website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with it, please do not use the Service.

1. Information We Collect

We collect only the information needed to run the app and website, provide access to educational services, and keep accounts secure.

a) Information you provide

• Name, email address, mobile number, and profile details
• Institute, class, roll number, or registration information
• Messages, support requests, and other information you submit through forms
• Any third-party account information you choose to connect or authorize

b) Academic and account data

• Exam attempts, answers, scores, rankings, and result history
• Notes, lectures, content access history, and student progress data
• Subscription status, billing history, and transaction references

c) Information collected automatically

• IP address, browser type, device information, and operating system
• Pages or screens viewed, timestamps, requested URLs, referring URLs, and usage patterns
• Cookies, session identifiers, and similar tracking technologies
• Notification tokens and app identifiers where required for service delivery

d) Payment-related information

• Payment status, order identifiers, and transaction metadata
• Limited billing information needed to reconcile payments and support disputes
• We do not intentionally store card numbers, UPI PINs, or other raw payment credentials on our servers; payments are processed through third-party payment providers such as Razorpay

2. How We Use Information

We use the collected information on the app and website to:

• Create and manage user accounts
• Provide exams, results, notes, lectures, and other educational services
• Process institute subscriptions, payments, and refunds where applicable
• Connect students with their institute or teachers
• Send service updates, exam alerts, result notifications, and support messages
• Detect fraud, prevent abuse, and enforce our terms and policies
• Improve platform performance, reliability, and user experience across app and website
• Comply with legal, regulatory, and accounting obligations

3. Sharing and Disclosure

We do not sell personal information. We may share information only when necessary for the Service or when required by law.

• Institutes and teachers: exam data, results, and profile information may be visible to the institute you are enrolled with so they can manage academic activity.
• Payment providers: limited payment data may be shared with third-party gateways and processors such as Razorpay to complete transactions.
• Service providers: hosting, analytics, messaging, and support vendors may access information only to perform services on our behalf under confidentiality obligations.
• Legal and safety reasons: we may disclose information to comply with law, protect rights and property, investigate abuse, or respond to lawful requests.
• Business transfers: if we merge, sell assets, or undergo a similar transaction, information may be transferred as part of that deal.

4. Cookies and Tracking

We use cookies and similar technologies on the website, and device/app identifiers in the mobile app, to keep users signed in, remember preferences, measure performance, and improve the Service. You can disable cookies in your browser, but some website features may stop working properly.

5. Data Security

We use commercially reasonable safeguards to protect information across the app and website, including password hashing, secure session handling, access controls, HTTPS, rate limiting, and monitoring. No online system is completely secure, so we cannot guarantee absolute protection.

6. Data Retention

We keep personal information only for as long as needed to provide the app and website services, meet legal obligations, resolve disputes, and enforce agreements. If you request account deletion, we will remove or anonymize data where we are not legally required to retain it.

7. Your Rights and Choices

Depending on your relationship with us and applicable law, you may be able to:

• Access the information we hold about you
• Correct or update inaccurate account details
• Request deletion of your account or certain data
• Opt out of non-essential notifications where the platform allows it
• Manage cookies through your browser settings

8. Children's Privacy

Our Service is designed for educational use on both the app and website and may be used by students under 18 through an institute or guardian context. We collect only the information reasonably required to deliver the Service. If you believe a child has shared personal information without appropriate consent, contact us and we will review the request.

9. Third-Party Links

The Service may include links to third-party sites or services. We are not responsible for their privacy practices, so you should review their policies before sharing information with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. Continued use of the Service after a change means you accept the updated policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact us at support@gyanrank.com or visit https://gyanrank.com/contact.